Cancellation Policy

Effective date: 3 July 2026

At HandleLifeOS, we believe you should never feel locked into a subscription. You may cancel at any time — no questions asked, no cancellation fees, no penalty.

1. How to cancel your subscription

You can cancel your subscription through any of these self-service methods:

In-app (recommended): Go to Settings → Billing → Cancel Subscription. Cancellation is instant and you do not need to contact support.
By email: Send a cancellation request to billing@handlelifeos.com from your registered email address. We will process the cancellation within 1 business day and send you a confirmation.
By support: Contact us at support@handlelifeos.com and we will assist you.

2. What happens when you cancel

Access continues until the end of your billing period. You will not lose access immediately. If you cancel on the 5th of the month and your billing date is the 25th, you retain full access until the 25th.
No partial refunds for unused days in the current billing period, except as described in our Refund Policy.
Auto-renewal is stopped immediately. You will not be charged again after you cancel.
Downgrade to Free plan. When your paid period ends, your account automatically moves to the Free plan. Your data is retained; only AI credits and premium features are limited.
Family members. If you are on a Family or Premium plan, all linked family members will lose premium access when the billing period ends.

3. Auto-renewal disclosure

All HandleLifeOS paid subscriptions renew automatically at the end of each billing period (monthly or yearly, as selected at checkout). The renewal charge is the same as your original subscription price unless we have notified you of a price change at least 30 days in advance.

You will receive a renewal reminder email 3 days before each billing date. To avoid being charged, cancel before your renewal date using any method described in §1 above.

4. Yearly subscriptions

If you subscribed to an annual plan, cancellation stops the renewal at the end of the 12-month period. You retain access for the full year you have paid for. Refund eligibility for annual plans is described in our Refund Policy.

5. Failed payments and subscription pausing

If a renewal payment fails (e.g., expired card, insufficient funds), we will retry the charge automatically over the next 3 days. If payment still fails, your subscription will be paused and your account will revert to the Free plan. Your data is never deleted due to a failed payment. You can update your payment method and reactivate at any time.

6. Re-subscribing after cancellation

You are welcome to re-subscribe at any time. If you re-subscribe to the same plan within the same billing period, you will not be charged twice — contact us and we will assist. After the period ends, a new subscription at the current price will begin.

7. Account deletion vs. subscription cancellation

Cancellation stops billing. Your account and data remain intact on the Free plan.
Account deletion permanently removes your account and all associated data. You can request deletion from Settings → Account → Delete Account or by emailing support@handlelifeos.com.

8. Contact us

For any cancellation-related questions, email us at billing@handlelifeos.com. We respond within 1 business day.