Refund Policy

Effective date: 3 July 2026

HandleLifeOS provides a digital subscription service. We want you to be satisfied with your purchase. This policy explains when and how you can request a refund.

1. Nature of the product

HandleLifeOS is a purely digital service. Upon payment, your subscription is activated immediately and you gain instant access to all features of your chosen plan. Because digital access is granted at the moment of purchase, standard return policies for physical goods do not apply.

2. 7-day refund for new subscribers

Subject to the following conditions:

• You have used fewer than 30 AI credits since subscribing. If you have significantly used the service, a refund will not be issued.
• This offer applies to your first paid subscription only, not to renewals or re-subscriptions.
• Refunds are processed to your original payment method (Razorpay) within 5–7 business days after approval.

To request a 7-day refund, email billing@handlelifeos.com with subject line “Refund Request — [your registered email]” within 7 days of purchase.

3. Subscription renewals

Renewal charges (monthly or annual) are non-refundable unless:

• The service was completely unavailable for more than 72 consecutive hours due to an error on our part. In such cases, we may offer a pro-rated credit or partial refund.
• You were charged incorrectly (e.g., charged twice, or at the wrong price). We will fully refund any billing errors.

4. Annual (yearly) plans

• Access continues until the end of the 12-month period you have paid for.
• Partial refunds for the unused portion of an annual plan are not issued as a standard policy, except within the 7-day new-subscriber window described in §2.
• In exceptional circumstances (documented medical emergency, unauthorized purchase), we will review refund requests case-by-case. Contact us at billing@handlelifeos.com.

5. Plan downgrades

If you switch from a higher-tier plan to a lower-tier plan mid-cycle, the difference is not refunded. Your new plan takes effect at the start of the next billing period.

6. How to request a refund

1. Email billing@handlelifeos.com with:
   • Subject: Refund Request — [your registered email address]
   • Your account email and date of purchase
   • Reason for the refund request
   • Razorpay payment ID (found in your receipt email)
2. We will acknowledge your request within 1 business day.
3. Refund decisions are communicated within 3 business days.
4. Approved refunds are processed via Razorpay within 5–7 business days.

7. Chargebacks and payment disputes

We encourage you to contact us before initiating a chargeback with your bank. Email billing@handlelifeos.com — we will resolve legitimate disputes quickly and fairly.

8. Your statutory rights (India)

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian laws. You may contact the National Consumer Helpline (1800-11-4000) or file a complaint on the NCDRC portal.

9. Contact us

Billing & refunds: billing@handlelifeos.com
General support: support@handlelifeos.com
Response time: within 1 business day.