Delivery & Fulfillment Policy
Effective date: 3 July 2026
1. Digital product — instant delivery
Upon successful payment, your HandleLifeOS subscription is activated immediately and automatically. There is no shipping, no download, and no waiting period. Access is delivered through your web browser or our Progressive Web App (PWA).
What you receive after payment:
- Instant account upgrade — your plan tier is updated within seconds of payment confirmation.
- Full feature access — all features included in your chosen plan are unlocked immediately.
- AI credit allocation — your monthly AI credit quota is set according to your plan and resets on the same date each month.
- Email confirmation — a payment receipt is sent to your registered email address within a few minutes of purchase.
2. How to access your subscription
- Visit os.handlelifeos.com and sign in with the account you used during checkout.
- Your upgraded plan will be visible in Settings → Billing and reflected throughout the app.
- On mobile, open the site in your browser and tap “Add to Home Screen” to install the PWA.
3. Delivery confirmation
You will receive an email at your registered address confirming:
- Payment amount and date
- Plan name and billing interval (monthly/yearly)
- Next renewal date
- Razorpay payment ID (for your records)
If you do not receive a confirmation email within 30 minutes, please check your spam folder. If it is not there, contact us at support@handlelifeos.com.
4. What to do if access is not granted after payment
- Wait 5 minutes and refresh the page. Most issues resolve automatically.
- Sign out and sign back in to force a session refresh.
- If the issue persists after 30 minutes, email billing@handlelifeos.com with your Razorpay payment ID and we will manually activate your subscription within 2 business hours.
5. Service availability
We aim for 99.5% monthly uptime. Planned maintenance is announced in advance via in-app notice. Downtime lasting more than 72 consecutive hours may entitle you to a service credit — see our Refund Policy.
6. No physical goods or shipping
HandleLifeOS does not manufacture, sell, or ship any physical goods. All purchases are digital subscriptions. There is no shipping address, dispatch timeline, or delivery tracking. If you received a communication claiming otherwise, it is likely fraudulent — please report it to support@handlelifeos.com.
7. Geographic availability
HandleLifeOS is available worldwide. Indian users are billed in INR via Razorpay. International users are billed in USD via Stripe. The service requires only an internet connection — there are no regional restrictions except where required by law.
8. Contact us
Access issues: support@handlelifeos.com
Billing issues: billing@handlelifeos.com
Response time: within 2 business hours for access issues, 1 business day for general enquiries.